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Our warehouse is now open and fulfilling our customer’s orders during the Coronavirus pandemic.
In order to remain open and to ensure the wellbeing of our warehouse staff we’ve had to make some changes which have unfortunately affected our dispatch times. We’ve enforced increased safety measures, limited staff per areas and social distancing rules. Other factors contributing to delays include fewer postal collections, limited domestic and international flights and increased volumes as more people are now shopping online.
Our warehouse staff are continuing to work tirelessly under these difficult circumstances and are doing all they can to ensure our orders are fulfilled as fast as possible. We thank everyone for their patience during this time and appreciate the ongoing support.
All shipments include a tracking number so you can follow your orders journey from us to you.
Shipping is free for all orders over $50 CAD. For all other purchases under $50 CAD, shipping will be calculated upon checkout at current market rates. Please allow up to 8 business days for delivery. * Please note: Shipping times are an estimate only.
For hygiene and safety reasons, we are unable to accept returns on any of our products. However, we are fully committed to ensuring your satisfaction with your purchase. If you experience any issues or have concerns, please feel free to reach out to us and our team will be happy to assist you!
The delivery cost for international online orders does not include any applicable import taxes and customs duties. You, or the recipient, are responsible for the payment of any applicable import taxes and customs duties for your order. Please be aware that duties and taxes are assessed on the combined value of the goods in your parcel. We recommend contacting your local customs authorities to calculate additional duties and taxes on your parcel upon arrival into your country.
Please note we do not partially fulfil orders that contain a pre-ordered item. Your order will only be fulfilled once that item comes into stock. Please purchase separately if you wish to receive your in-stock items sooner.
NOTE: Shipping times act as estimates. Shipping fees on exchanges are to be covered by you, or the recipient.
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